[6134] Service Desk Agent

Client: EU Institution
Working model: Freelance B2B
Deadline: ASAP
Location: Brussels, Belgium (3 days on-site, 2 days remote)
Experience: Minimum 3 years
Language: English (B2 minimum)

Requirements:
• Good Knowledge of Workstation support and Administration (Windows 10 and above);
• Good Knowledge of Office applications (Office 2016 and above);
• Basic knowledge of Server environment (Windows/Linux) and Active Directory services;

Technical Certifications: (1 from the below required)
• Windows 10 MCSA
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• IT Helpdesk Professional (or equivalent)
• Google IT Support Professional Certificate
• Microsoft Office Specialist (MOS)
• (Advanced) Windows troubleshooting for IT
• Call Centre Associate Certified (or equivalent)

Duties:
• Performs Digital Workplace support activities
• Manages all type of user interactions (phone, ticketing portal, chat, messaging …)
• User guidance and support regarding the use services, software and applications
• Follow-up of incidents and user request